DELIVERY AND SHIPPING
DELIVERY TIMEFRAME
On all standard business working days, orders received by us by 3pm are generally dispatched on the same day - providing we have stock. Orders received after 3pm will be dispatched on the following business working day. Special order items or custom colours may take longer.
We use New Zealand Couriers for all of our orders and delivery timeframes may vary depending on their network load. Under normal conditions the following timeframes will apply:
North Island - Next business day for bags and boxes
South Island - Next business day for bags and two days for boxes
Please note: Residential address deliveries may take longer to be delivered
PRODUCTS OUT OF STOCK
If you need an item by a specific date and we do not have it in stock, we will do our best to offer a suitable alternative. If we cannot provide a suitable alternative, the order will be canceled and refunded, where relevant.
SHIPPING
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NEW ZEALAND ORDERS
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Orders of $400 or more, before GST is applied, are shipped freight free throughout New Zealand
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For orders under $400, before GST is applied, freight will be calculated and added to the invoice once the goods are packed and ready to ship to determine the best shipping option and price.
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Special order items or custom colours may take longer.
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Parcel tracking is available.
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INTERNATIONAL ORDERS
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Overseas items will be sent via NZ Post International at the cheapest available option.
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In some cases, this shipping is not trackable.
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These parcels are sent at your risk, however, we do our best to use the best possible delivery option.
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PARCEL TRACKING
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Please visit the NZ COURIERS website and enter your tracking number to track the progress of your parcel.
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We cannot courier to PO Boxes or Private Bags but can post items to these addresses by NZ Post if required.
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If you have lost your tracking number, please contact us directly.
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